SHIPPING & RETURNS

SHIPPING AND HANDLING 

Because we know what a huge bummer shipping prices can be when shopping online, we have a flat shipping rate of $6. If you have any questions or concerns about the fees, please email them to howdy@winniejean.com.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Most in-stock items, requiring no customization, ship within 2-3 business days from our Loveland, Ohio studio although some items may take longer to process. Once shipped, orders are generally received within 5 business days. We do not ship on Saturday, Sundays or holidays. Items sent directly from our warehouse (t-shirts, prints, mugs and pillows) may take longer to arrive.

While we will do all that we can to ensure your order arrives in a timely manner, Winnie Jean cannot be held responsible for conditions beyond our control such as weather and service interruptions.

If you have ordered an item that is backordered we will contact you with a shipping date. Please email howdy@winniejean.com if you have any questions.

HOW WILL MY ORDER BE SHIPPED?

Domestic orders are shipped First Class with the USPS unless otherwise stated. You will receive an email confirmation (with tracking) when your order has shipped.

Please note that items ordered together may be shipped separately. For instance, if you purchase an art print and a return address stamp, we want to make sure your print does not get bent in transit so those two items would be shipped separately. Occasionally some items may be backordered or out of stock. You will be emailed in a timely manner should this happen. We're on it!

MY PACKAGE CAME BENT. I WANT A NEW ONE. WHEN WILL YOU SEND IT?

Darn! It's such a bummer when the post office doesn't handle our packages with the care they deserve. Once they leave our little studio we have absolutely no control over how they are handled. We want you to be completely satisfied and overjoyed with your Winnie Jean purchase so we are more than happy to send a second complimentary item to make up for the USPS mistake.

DO YOU SHIP INTERNATIONALLY?

Not at this time.

BACK ORDERED AND PRE-ORDER ITEMS

Certain items will say "Pre-Order" in the title and/or description itself because we allow our customer's to order certain high demand items in advance. In the description of each pre-order or back ordered item you'll find an estimated ship date. This is only an estimation and this date can change at any time based on availability. If you order numerous items both pre-order and in stock your shipment will not ship out until all items are in stock. If you'd like your in-stock items to ship immediately (an additional shipping fee may apply), please email howdy@winniejean.com.

ORDER CANCELLATIONS

We are unable to cancel orders once they have been processed by our warehouse. Please contact customer service (howdy@winniejean.com) within 24 hours to see if your order is eligible for cancellation.

RETURNS & EXCHANGES

Door signs and koozies may be returned within 7 days. Please contact us and let us know you will be returning the item and why. Winnie Jean is not responsible for any shipping fees incurred. Once we have received the item and have made sure it is not damaged and it is in its original packaging, a refund will be issued for the cost of the item only. We will NOT refund any shipping costs.

If your item arrives damaged due to post office negligence we ask that you contact us with a photo and we will do our best to help you.

A number of our products are made to order (apparel, prints, mugs, and pillows) and as a result are not eligible for refund. Please look over the size chart provided in apparel listings to ensure you select your correct t-shirt size.

All items (excluding personalized and sale items) purchased from Winnie Jean may be returned within 7 days of receiving it. Please contact us (howdy@winniejean.com) and let us know you will be returning the item and why. Winnie Jean is not responsible for any shipping fees incurred. Once we have received the item and have made sure it is not damaged and it is in its original packaging, a refund will be issued for the cost of the item only. We will NOT refund any shipping costs. If your item arrives damaged due to post office negligence we ask that you contact us (howdy@winniejean.com) with a photo and we will do our best to help you.because our products are made to order no refunds will be issued. Please look over the size chart provided below to ensure you select your correct t-shirt size.

Sale items are final sale and cannot be returned. This does not apply to any sale promotions that may be happening in the shop, only to items in the sale category.

For all other questions, concerns or comments please email howdy@winniejean.com. All emails will be responded to within a 48 hour window Monday through Friday, 10:00 AM - 4:00 PM EST.